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Go back to main website FAQ DIGITAL SIGNAGE Q. What type of TV's (screens) can I use? BFA can connect our system to almost any screen that is less than 5 years old and is deemed a "Smart" TV. However, we highly recommend using commercial grade digital signage screens which are purpose built for this application. BFA can provide these as we purchase direct from the major screen providers like Samsung, LG, NEC, Phillips & Sharp. ​ ​ Q. What's the warranty on screens we purchase through BFA? All commercial grade screens come with a full replacement 3 year manufactures warranty. ​ Q. Where in my facility can I install a digital signage screen? BFA can install screens anywhere there is a wall to mount to or ceiling to drop down from. We have installed hundreds of screens and have never disappointed a customer on our ability to locate and mount. ​ Q. What do I need to provide for BFA to install screens? We will need a power outlet in the near vicinity of the screen (ideally directly behind where the screen will be mounted) and a live network cable OR dependable wifi to connect to the internet. Note: the BFA system does not require installing a server or box of any kind in your computer room ~ each screen provides its own connectivity and stand alone environment. ​ Q. How long does BFA need to install screens at my location? It depends on the complexity of each screens mounting, however, on average we need around 2 hours per screen to mount and configure with our content management system. ​ Q. How do I receive and make changes to content? Content is provided via BFA's proprietary cloud-based content management system. We will create and provide content "on the fly" utilizing our in-house graphics art team and welcome developing custom assets to meet your specific needs and timeline. This is all included as part of your monthly subscription fee. ​ Q. How do I request content changes? Simply contact BFA with your idea / request and we will have our graphics team working on it generally within 24 hours. Contact BFA by email, Chat or phone. ​ Q. Do I have to pay for software upgrades to your content management system? No! Software updates come automatically and are included as part of your monthly subscription fee. ​ Q. Can I watch live TV on the digital signage screens? Yes! Providing you have a cable TV feed available, live TV can be rotated in as part of a routine playlist for a prescribed duration or by utilizing certain technology can be live full time on 50% of a screen. ​ Q. How do I obtain assistance or service after the screen has gone live? BFA will have support available via email, live chat or telephone. We watch all screens on a live monitoring dashboard (and in most cases know when you have a problem before you do). Our experience has shown that over 95% of screen issues are fixed with a simple reboot procedure.

English | Français Vous vous demandez peut-être ? Écrans de qualité commerciale et téléviseurs grand public Lorsqu'il s'agit de choisir un écran de télévision plat, il existe deux grandes catégories d'écrans : les écrans grand public et les écrans commerciaux. les écrans grand public et les écrans commerciaux. Les deux types produisent une image de qualité, mais ils sont conçus de manière très différente. Le Groupe BFA ne fournira que des présentoirs professionnels de qualité commerciale pour les avantages suivants : Utilisation prolongée La durée de vie d'un écran professionnel commercial est deux fois plus longue que celle d'un téléviseur grand public. Un écran de qualité commerciale est conçu pour un fonctionnement continu de longue durée (16/7 à 24/7), alors qu'un téléviseur grand public est conçu pour un fonctionnement limité dans le temps et de longues périodes d'arrêt. Garantie étendue Les écrans commerciaux bénéficient d'une garantie de 3 ans tandis que les téléviseurs grand public offrent au mieux une garantie de 1 an. d'un an. L'utilisation d'un téléviseur grand public dans un dans un environnement professionnel ou commercial annule le plus souvent la garantie du fabricant. Remplacement La garantie de 3 ans comprend le remplacement d'un écran défectueux. Après un diagnostic non réparable sur place, les écrans garantis par Samsung seront automatiquement remplacés. automatiquement remplacés. Gestion de la chaleur Heures de fonctionnement - les écrans de qualité commerciale sont sont conçus pour résister à de longues heures de fonctionnement caractéristiques thermiques intégrées dans la conception interne pour une bonne dissipation de la chaleur en mode portrait et paysage. en mode portrait et en mode paysage. Gestion à distance Fourniture et édition de contenu, dépannage, la programmation de l'allumage et de l'extinction des écrans de qualité commerciale peuvent être contrôlés à distance par le BFA Group. Aspect avancé/moderne Les écrans commerciaux sont tout simplement plus brillants et plus beaux - quel que soit l'environnement ! Sans cadre, avec un petit cadre, des écrans en verre véritable avec des options anti-reflets, et des sans cadre, des écrans en verre véritable avec des options anti-reflets et et un nombre élevé de nit signifient que vos écrans auront un aspect fantastique lorsque vous les regroupez ou les associez dans une application de mur application. Facilité de téléchargement Les écrans de qualité commerciale sont dotés de puces et sont conçus pour bien communiquer avec une interface PC/MAC. Il est peu probable que les téléviseurs grand public aient la capacité de s'intégrer à la plate-forme logicielle de gestion de contenu du groupe BFA. Pas de brûlure Technologie de rétention d'image - les écrans de qualité commerciale Les écrans de qualité commerciale sont dotés de fonctions avancées d'anti-brûlure et de rétention d'image. et de rétention d'image, alors que les téléviseurs ne le font pas. Sécurité Les écrans de qualité commerciale intègrent des mesures visant à protéger les commandes dans un environnement public, y compris le verrouillage du panneau avant et de la télécommande IR. Options d'orientation Les écrans commerciaux peuvent être montés en orientation portrait, ou en paysage, pour une conception et des effets visuels créatifs et accrocheurs. Commande “Excellent outil pour les clients dans la salle d’attente! Ils nous ont fourni des vidéos et images pour améliorer les ventes, mais aussi c’est un bon outils d’éducation de la clientèle. Ils ont plusieurs vidéos de divertissement léger qui tient le client intéresser au reste du contenu. Nous avons reçu un excellent service du groupe BFA et Lisa la présidente de la compagnie qui s’assure de notre succès ensemble!" Benoit Gauthier Hyundai Ile-Perrot - Directeur Général

You May Be Wondering? Commercial Grad e Displays vs Consumer Grade TVs English | Français When choosing a flat screen TV display, there are two general categories of screens to choose from – consumer or commercial. Both types produce a quality picture, however, they are engineered quite differently. ​ The BFA Group will only provide professional commercial grade displays for the following advantages: Extended U se A commercial professional display’s life is double that of consumer TV. A commercial grade display is built for long, continu ous operation (16/7 to 24/7), whereas a consumer grade TV is built for limited time operation and long off times. Extended Warranty Commercial grade displays come with a 3-year warranty while consumer TVs at best offer 1-year coverage. Using a consumer grade TV within a business / commercial environment most often voids a manufacturer’s warranty. Heat Management Operating hours – commercial grade displays are designed to withstand long oper ating hours with thermal characteristics built in the internal design for proper heat dissipation in both portrait and landscape modes. Remotely Managed Content deliver y and editing, troubleshooting, scheduling power “on/off” on commercial grade displays can be controlled remotely by The BFA Group. Replacement 3 Year warranty includes replacement of a defecti ve screen. After an on-site un-repairable diagnosis Samsung warrantied screens will be automatically replaced. Ease of Uploads Commercial grade displays have built in computer chips and are engineered to communicat e well with a PC/MAC interface. Consumer TVs are unlikely to have the ability to integrate with The BFA Group’s content management software platform. Advanced/Modern Appearance Commercial screens just look brighter & better – no matter the environment! Frameless, small bezel bodies, real glass screens with anti-glare options, and high nit counts mean your displays will look fantastic when grouped, clustered, or joined in a video wall application. Security Commercial grade displays incorporate measures t o protect controls in a public environment including locking of front panel and IR remote. No Burn-in Image Retention Technology - commercial grade displays include extensive advanced anti burn-in & image-retention features, while consumer grade TVs do no t. Orientation Options Commercial screens can be mounted either portrait, or landscape orie ntations, for creative and eye- popping visual design & effects. Order Now “I had always been interested in digital signage but based on past frustrating experiences with clunky software and difficulties updating content, we went without it for years. In 2022 we began service with BFA. They provided the screens and hardware for both Hyundai and Genesis stores, had them installed promptly and we were up and running in days. Since then, they have been in contact with us on a regular basis and the updates are usually done same day. They have great video and graphic assets which makes the program simple and easy. I’m very happy with my decision to move forward with BFA.” Hass Hijazi, Managing Partner Finch Nissan, Finch Hyundai, Genesis London, Ontario

DIGITAL SOLUTIONS Get started Our multi-faceted approach to digital solutions allows you to see the whole forest before picking the right trees: we work with you to identify the channels, tactics, and technologies that will drive your business forward. We are a united, full-service team offering a suite of leading-edge digital solutions designed to broadcast cohesive messaging across all channels of your organization. BROWSE OUR SUITE OF INDUSTRY LEADING DIGITAL SOLUTIONS Digital Signage | Touchscreen Kiosks | Digital Marketing | Video Production Digital Signage DIGITAL SIGNAGE We are your full-service digital signage partner providing industry-leading displays and unique automotive marketing content. Bringing over 20 years of automotive marketing expertise to our digital content ensures we will create graphically high-end, and most importantly, “relevant-to-you” content. Your store-specific content will be automatically refreshed by The BFA Group monthly / seasonally, and you can be as hands on or off as you like. Any print or marketing initiatives we help create will be automatically represented in your digital content. Learn more Kiosks TOUCHSCREEN KIOSKS Interactive touchscreen kiosks allow your customers to gain detailed product information, watch videos, read reviews, check availability, and ultimately make purchase decisions "on the spot". One of the major benefits of BFA kiosk screens is they double as a fully functional digital sign platform when not being operated as a touch screen. Get started D Marketing DIGITAL MARKETING BFA's team of specialists is focused on the success of your business and we employ a wealth of digital marketing tools to support this success. From targeted social media campaigns to broad email campaigns and surveys, from digital content development to Google Analytics reporting — we only bring to our clients what we have tested on ourselves, and every service we offer has a track record of success. Social Media Campaigns Web Banners E-Mail Blasts Content Creation Digital Surveys Get started Video Production VIDEO PRODUCTION Video is one of the most powerful ways to connect with your customers. Our production team provides exceptional script writing, videography, editing, and animation required to tell your story well. We create company promotional videos, event videos, product videos, and more that increase the impact of your brand. Get started OTHER SOLUTIONS: DIGITAL SIGNAGE PRINT SOLUTION DEALERSHIP MAKEOVER

English | Français The Hyundai Dealer Digital Display Program will provide your dealership with an on-going mix of brand, retail, & service content, accompanied by unlimited custom content creation, exclusively for your dealership. Order Now FAQ Testimonials Digital signage is the future of in-store communications with your customers. The challenge is always content management , we have the solu tion. Who is The BFA Group has been in the automotive content creation business for over 55 years. We understand how each department within your dealership operates, as well as how they should work together to drive results. This understanding allows us to provide and manage digital signage content that visually reaches your on-site customers, delivering the right message , to the right place , at the right time . Exclusive access to Tier 1 and Tier 2 content, including licensed TV commercials. Includes on-going seasonal updates and personalized Google reviews. Hyundai Lounge TV available, including integrated LiveTV. ​ Educational service assets and custom menu boards included. NO LONG TERM CONTRACT REQUIRED Order Form Order Form Please fill in the form below and a member of the BFA technical on-boarding team will begin the process of connecting with you to confirm your connectivity and hardware requirements. We are here to help, every step of the way! Dealership Name Dealer Number Order Details Please fill out and submit the information below 2 Screen Package at $249 per month 3 Screen Package at $299 per month Additional Options Hyundai LoungeTV, with integrated dealer provided LiveTV cable feed. To view how it looks, click here *One time conversion & integration fee of $688 per applicable screen, not covered by HACC Co-Op funding. Please note: For liveTV integration, Dealer cable feed must be connected and operational at the screen location at time of installation of BFA equipment. BFA is not responsible for third party services and/or equipment. Click here to view the full pricing schedule Required Hardware Please confirm your hardware requirement selection below We will connect to existing screens via BFA external media players We will purchase new screens independently and connct via BFA external media players We would like to speak with BFA regarding purchasing Samsung commercial grade screens We will require installation assistance at an additional fee Why choose commercial grade screens? Click here to learn more Authorized by Cell / Text. Title Email SUBMIT Thank you for your order. You will be contacted by a member of the BFA on-boarding team shortly, at which time we will also confirm a scheduled shipping date of your equipment. Unless otherwise noted above, required hardware is to be Dealer self-installed, with The BFA Group on stand-by for any installation technical assistance required. “I had always been interested in digital signage but based on past frustrating experiences with clunky software and difficulties updating content, we went without it for years. In 2022 we began service with BFA. They provided the screens and hardware for both Hyundai and Genesis stores, had them installed promptly and we were up and running in days. Since then, they have been in contact with us on a regular basis and the updates are usually done same day. They have great video and graphic assets which makes the program simple and easy. I’m very happy with my decision to move forward with BFA.” Hass Hijazi, Managing Partner Finch Nissan, Finch Hyundai, Genesis London, Ontario

English | Français FAQ Frequently Ask e d Questions Order Now Testimonials Is this program endorsed and supported by Hyundai Auto Canada? Yes. This program is fully endorsed by Hyundai Auto Canada and is co-op applicable. Are there any additional incentives to join the program? Yes. If you place your order before November 10th, 2023, you will receive 1 additional month subscription fee with compliments from The BFA Group. Accompanied by the Hyundai Auto Canada co-op dollars that will equal 4 free months of content management fees. How do I qualify for my Hyundai marketing co-op dollars? Place your order ASAP. Fill in your order confirmation here and submit to The BFA Group. Co-op marketing funds are being provided from the 2023 budget and therefore to receive funding your order must be received no later than December 31st, 2023. Click here to place your order. What makes this automotive digital display program unique? Unique Content, Unlimited. This program is a turnkey solution, designed and engineered exclusively for the automotive dealership sector. It allows you, the dealer to be as hands-on, or hands-off as you wish, either way content will be seasonal, fresh, and relevant always. The program includes unlimited dealer custom content creation, along with content being supplied and updated on an ongoing basis from Hyundai Auto Canada and its marketing partner, Innocean Canada. What kind of hardware is required for connectivity? Three options. 1. Connect to your existing screens via BFA external media player(s). 2. Provide new screens and connects via BFA external media player(s). 3. BFA, an authorized Samsung Canada commercial partner, can provide commercial grade screens, with integrated internal media players. BFA offers Hyundai exclusive wholesale pricing for Samsung commercial grade screens. To learn more about commercial grade screens click here. To inquire about purchasing Samsung commercial grade screens contact: hyundaidigitaldisplays@thebfagroup.com Am I required to do any additional wiring? Both BFA external media players and Samsung commercial grade screens are both WIFI and Ethernet capable. Although it is highly recommended to hardwire via Ethernet to your hardware, in many cases WIFI connectivity is possible. How do I install required hardware? BFA external media players will be pre-flighted and delivered to dealer for self-installation. Your hardware box will contain written installation instructions and The BFA Group Technical team will be available for support. For both external media players and new screen installations, BFA has a Canada wide, fully insured installation network available to support Hyundai Dealers. Please inquire for further details at hyundaidigitaldisplays@thebfagroup.com. What is a one-time onboarding & set-up fee? This is one-time (lifetime) fee. Supports the additional time to create dealer specific custom branded digital content master platform and create the interface to our proprietary content management (CMS) platform. What is included in my monthly content subscription? Fresh & relevant content, content creation and ongoing updates. Hyundai brand content, for both sales & service, will be created and supplied on an ongoing basis from Hyundai Auto Canada and its marketing partner, Innocean Canada, in support of monthly thrust programs, new product launches and corporate brand messaging. Unlimited dealer unique content creation working with dealer management teams, sales, service & marketing departments, and any associated vendors on key messaging, specials, promotions etc., including: a. Custom community oriented welcome messages and seasonal greetings b. Dealer specific Google reviews c. Unlimited “on-the-fly” changes and edits d. Content created exclusively for your dealership may be downloaded and shared in support of web & social media purposes at no additional charge. e. If applicable, Hyundai Lounge TV “Info-tainment” content including, but not limited to: Pop-up Trivia, Thought of the Day, Sports Centre, Pet Pause, CBC News & Current Events f. Split screen geo-focused time & weather widgets available Will English and French dealers receive the same content? Yes. All content and services will be provided in both English and French. What type of screen layouts are available? Single screen, or multi-quadrant, integrated LiveTV* layouts available. Landscape Full Screen Content Multi-Zone with Portrait Content Standard full screen content layout Multi-input / up-graded LiveTV* integration (BFA Standard Media Engine Required) (BFA Multi-Input Upgraded Media Engine Required) *Please note: For LiveTV integration, cable feed must be connected and operational at the screen location at time of installation of BFA equipment. BFA is not responsible for third party services and/or equipment. Will content be streaming via the internet? No. Internet connectivity is only required to update content from time to time. Content is delivered via the cloud and uploaded to, or removed from, the media players in real-time. Content is housed within the media players and displayed on the screen. An internet disruption will not result in a black screen and content will reboot automatically upon power restoration. How can I see what is playing on my screens without sitting in front of them? Online Content Viewing Tool. With BFA’s online content viewing tool you will be provided a link to view, in real time, exactly what content is playing on your screens. Does each screen have to play the same content? No. The BFA Group digital signage platform cloud-based technology allows for each screen to have its own unique audience and specifically supporting content. Content can be managed by the: • Individual screen • Department within a dealership • Dealership rooftop • Dealer group • OE (Hyundai Auto Canada) Can content be pre-scheduled? Yes. The BFA Group’s content management platform allows for scheduling of individual asset playtime. Content can be pre-scheduled to play, and end, by the minute, hour, or day. Do I have to turn my screens on and off every day? No. Once your screens are set-up and onboarded to the content management platform, The BFA Group is able to remotely manage dealer specific screen on/off times. However, if you prefer to manage the on/off schedule of your screens, that is also fine. How do I know if my screens are connected to the internet? 24/7 Health Check System Monitoring. The BFA Group will remotely monitor the status of connectivity for each of your connected screens by “pinging” the media players every minute. Should your screen become disconnected from the internet the BFA monitoring system will alert indicating re-connection required. Our technical team will reach out to assist with resolution. In the meantime, because the media players have cached content in their library your content will continue to play, even without the internet connected. Can I add additional screens at my dealership? Yes. You may have a larger vision than the 2 and 3 screen digital signage packages offered within the initial Hyundai Canada digital signage bundles. Additional screens are available upon request. Please inquire at hyundaidigitaldisplays@thebfagroup.com for your custom solution today! We are planning for, or have a new facility build underway – can BFA assist? Yes. We have extensive experience in working with architects and contractors to plan for the optimal placement and associated wiring and electrical requirements for a state-of-the art digital signage solution for your new facility. Please inquire today with Lisa Burns lburns@thebfagroup.com to book your no-obligation consultation. Can my external media players, or screens, be relocated? Yes. At any given time, your hardware solution can be relocated within your facility, or to a new facility. How much is due with my order? How are subsequent monthly fees invoiced? Dealer will be invoiced upon receiving Order Confirmation for required hardware, content set-up fees and the first three-months of content management fees, to be paid by cheque, or credit card within 15 days – this is a co-opable amount. Post installation and onboarding invoicing will occur monthly. The BFA Group is an approved Consolidated Dealer Co-Operative supplier and as a result will invoice dealer members accordingly with fees will be rebate applicable. For all others, monthly fees are to be paid via pre-authorized credit card. How long after I place my order will I receive my hardware? Once order is received, The BFA Group technical team will contact you to confirm and coordinate your unique connectivity details. After connectivity details are confirmed, hardware will ship within approximately 10 – 15 working days (subject to hardware availability). And finally, who is The BFA Group? The BFA Group has been in the automotive content creation business for over 55 years. With that experience we understand how each department within your dealership operates, as well as how they should work together to drive results. This understanding allows us to create and manage content to visually reach your on-site customers, delivering the right message, to the right place, at the right time. Our highly customizable, instantly adaptable content is designed to appeal to your captive audience: your guests purchasing a vehicle, checking in for service or waiting the completion of a service. We are committed to making available a compelling mix of Hyundai Auto Canada approved and relevant content, accompanied by dynamic Dealer exclusive content that educates, informs, and entertains. Currently The BFA Group provides digital signage and associated content management services to over 120 dealers in both Canada and the United States. With over 500 “screens on the wall” we have refined and perfected both our proprietary content management platform and our internal content creation and management process in order to deliver a exceptional and personalized customer experience to our dealers. Order Now “I had always been interested in digital signage but based on past frustrating experiences with clunky software and difficulties updating content, we went without it for years. In 2022 we began service with BFA. They provided the screens and hardware for both Hyundai and Genesis stores, had them installed promptly and we were up and running in days. Since then, they have been in contact with us on a regular basis and the updates are usually done same day. They have great video and graphic assets which makes the program simple and easy. I’m very happy with my decision to move forward with BFA.” Hass Hijazi, Managing Partner Finch Nissan, Finch Hyundai, Genesis London, Ontario

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Service Maintenance Books

Why this matters The BFA Group is an approved Consolidated Dealers supplier with an exceptional level of service. This matters because of the rebate back to the dealership when purchasing from the BFA Group. Consolidated Dealers is a buying group 100% owned by the new car dealers of Canada, providing all products and programs necessary to make each dealership department more profitable. Consolidated Dealers is a true co-operative which returns its profits back to its dealer owners. More than 2,000 new car and truck dealerships are members of Consolidated Dealers, from Victoria to Halifax. Additionally, in 2013, Consolidated Dealers created a collision repair network, CCS, to help body shop members grow their business. LEARN MORE

Service Maintenance Books